5/13/2023 0 Comments New phone microsoft authenticator![]() ![]() You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Even deleting the app from your old device isn't enough. The two factor is turned on or off at the service provider end. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. ![]() The authenticator app is nothing more than a code generator. Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Then sign on with recovery account to do the restore. Just enter your username, then approve the notification sent to your phone. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Use your phone, not your password, to log into your Microsoft account. ![]()
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